Privacy policy

At Instinct Jewellers, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (the "Website") and purchase products from Instinct Jewellers. By accessing the Website or providing us with your personal information, you consent to the practices outlined in this Privacy Policy.

  1. Information We Collect

1.1 Personal Information: We may collect personal information that you voluntarily provide to us, such as your name, email address, postal address, phone number, and payment information when you place an order or interact with the Website.

1.2 Automatically Collected Information: When you visit the Website, we may automatically collect certain information about your device, browsing actions, and patterns. This information may include your IP address, browser type, referring/exit pages, operating system, and date/time stamps.

1.3 Cookies and Tracking Technologies: We may use cookies, web beacons, and similar tracking technologies to collect information about your interactions with the Website and to enhance your browsing experience. You have the option to disable cookies through your browser settings, but please note that this may affect the functionality of the Website.

  1. Use of Information

We may use the collected information for various purposes, including:

2.1 Order Processing and Fulfillment: To process and fulfill your orders, communicate with you regarding your purchases, and provide customer support.

2.2 Personalization: To personalize your experience on the Website, including displaying relevant products, offers, and advertisements.

2.3 Improving the Website: To analyze trends, administer the Website, track user movements, and gather demographic information to improve our services and enhance the user experience.

2.4 Communication: To send you promotional materials, newsletters, and other communications related to our products, services, and events. You may opt-out of receiving these communications at any time.

2.5 Legal Compliance: To comply with applicable laws, regulations, and legal processes or respond to requests from governmental authorities.

  1. Disclosure of Information

We may disclose your information to third parties in the following circumstances:

3.1 Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and marketing assistance. These service providers are obligated to maintain the confidentiality and security of your information.

3.2 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your information.

3.3 Legal Requirements: We may disclose your information if required to do so by law or in good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend our rights or property, (c) prevent or investigate possible wrongdoing, or (d) protect the personal safety of users of the Website or the public.

  1. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure. Therefore, we cannot guarantee the absolute security of your information.

  1. Your Choices

5.1 Updating Your Information: You may update or correct your personal information by contacting us using the contact information provided at the end of this Privacy Policy.

5.2 Opting Out: You may opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in the communication or contacting us directly.

  1. Children's Privacy

The Website is not intended for individuals under the age of 18.